- Terms and conditions
- Delivery Terms
- Unlimited Revisions Policy
- Image source and usage
- Cancellation / Refund
- Ownership / Return
- Limitation of liability
- Dispute Resolution
- Acceptance of terms
- Collection of Information
Terms and conditions
CONTACT INFORMATION Questions about the Terms of Service should be sent to email@example.com
We currently offer two different delivery types. The first delivery type is a free delivery option. This option is the standard delivery option and will offer an estimated delivery time based on our current workload. This estimation can be found both at the cart and checkout section.
The second delivery option is a paid delivery service. This is a $25 delivery charge which will estimate a delivery to the customer within 1-2 (Working Days).
With all delivery options, the countdown to the delivery begins on the next day after the order is placed. An example of this is if the order is placed at 7:00 pm on Wednesday the first working day will be the Thursday. Please note that these delivery time frames are ESTIMATES due to the nature of the service we offer. We aim to try to stick to these ESTIMATES as closely as we can. With this in mind please understand that if you have paid for our premium delivery method your artwork will always be placed ahead of free delivery in our order queue.
The following days are working days:
Monday Tuesday Wednsday Thursday Friday
Unlimited Revisions Policy
The Client must assume our unlimited revisions is directly related to the initial order information. Once the first draft has been accepted by the client we will then only make more revisions to the artwork at our discretion. Typically this isn't an issue and we can create extra tiles, Tweak text and colours but something such as a complete overhaul is not included.
By this we mean if we create your artwork following the order information you provided to us and then 1 week or 1 month later (for example) you come back to us and request a whole new design which does not coincide with the same design principles (e.g Changing all the artwork from say an animal design to a futuristic logo design or acceting the artwork and then requesting a change at a later date) this is not something we can fix by revision and a new order will have to be place.
The unlimited revisions policy is also void if the client uses the artwork then wishes to drastically change the artwork. Revisions to this will be made at our discretion.
The unlimited revisions policy comes to an end if we do not receive a request for a change from the client after 5 working days. This is due to the fact that we will mark the order as complete.
Image source and usage
Most of our designs are done completely in-house. This means that we will create the images from scratch to the user's specifications typically these art text/vector/background/shape based artwork.
When the client is after something more specific we reserve the right to access/use thousands of royalty free images with companies we work very closely with, these typically fall into cartoon/animal designs. With these designs, we hold a multi-seat, non-exclusive, non-transferable, license to use and reproduce vectors in the several ways which do include but are not limited to resale and digital reproduction in non Vector formats (jpg, gif, bmp).
We also work very closely with video game companies to make sure we are able to use their artwork. Typically the artwork that falls into this category will be videos of game characters and wallpapers. These are used under fair use/fansite/fanart licenses.
Cancellation / Refund
In the event of cancellation of this assignment, ownership of all copyrights and the original artwork shall be retained by the Designer, and a cancellation fee for work completed. Please check below for your eligibility for a refund.
We do reserve the right to cancel any project for various reasons but not limited to; Design falling out of our creative scope, unable to create the clients design and lack of communication from the customer.
If a cancellation is made within 24 hours of placing the order the customer is eligible for a 100% refund as we have not started on brainstorming and designing the artwork.
If a cancellation is made after the 24 hour period but before the delivery of the first draft then we can offer a refund minus a $20 cancellation fee.
If a cancellation is made after the initial draft then you will not be ineligible for a refund as the service as been rendered. Although we will still make changes to the images up to 7 days past the delivery date.
The refund will be returned back to the payment method that was used.
If you want to request a refund please use our
Ownership / Return
The Designer retains ownership of all original artwork until the final designs have been accepted by the client. If after 5 working days the customer has not replied to our final designs the artwork will automatically be accepted by the client. The client may use the artwork however they wish with the exception of resale.
Limitation of liability
Client agrees that it shall not hold the Designer or his/her agents or employees liable for any incidental or consequential damages that arise from the Designer’s failure to perform any aspect of the project in a timely manner, regardless of whether such failure was caused by intentional or negligent acts or omissions of the Designer or Client, any client representatives or employees, or a third party.
Any disputes in excess of maximum limit for small-claims court arising out of this Agreement shall be submitted to binding arbitration before a mutually agreed-upon arbitrator pursuant to the rules of the Arbitration Association. The Arbitrator’s award shall be final, and judgment may be entered in any court having jurisdiction thereof. The client shall pay all arbitration and court cost, reasonable attorney’s fees, and legal interest on any award of judgment in favor of the Designer. All actions, whether brought by client or by designer will be filed in the designer's county/county of business/residence. This contract is held accountable to the legal system of and any applicable statutes held therein.
Acceptance of terms
The action of accepting will hold both parties in acceptance of these terms. The Designer as sender and the client as recipient will acknowledge acceptance of these terms either through an e-mail noting acceptance or acceptance is acknowledged at the beginning of any work on said project. Acceptance shall be considered legal and binding.
We collect information from you when you register on our site, place an order, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name or email address. You may, however, visit our site anonymously.
Any of the information we collect from you may be used in one of the following ways:
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Disclosure of information
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.