All invoices are payable within 5 business days of receipt. The grant of any license or right of copyright is conditioned on receipt of full payment.
The Client shall assume responsibility for cost outlays by designer in all collections of unpaid fees and of legal fees necessitated by default in payment. Invoices in default will include but are not limited to fees for collection and legal costs.
For Custom Work Only.
The fees and expenses shown are minimum estimates only unless an hourly fee has been agreed upon. That fee will be £20 per hour and the designer shall keep the client apprised of a tally of hours within a reasonable period of time. Final fees and expenses shall be shown when invoice is rendered. The fees and expenses shown are minimum estimates only unless the quote and/or invoice is clearly marked Firm Quote, otherwise the below stated hourly fee will be payable on all time over that which was quoted with a minimum in increments.
The Client must assume our unlimited revisions is directly related to the initial order information. Once the first draft has been accepted by the client we will then only make more revisions to the artwork at our discretion. Typically this isn't an issue and we can create extra tiles, Tweak text and colours but something such as a complete overhaul is not included.
By this we mean if we create your artwork following the order information you provided to us and then 1 week or 1 month later (for example) you come back to us and request a whole new design which does not coincide with the same design principles (e.g Changing all the artwork from say an animal design to a futuristic logo design) this is not something we can fix by revision and a new order will have to be place.
The unlimited revisions policy is also void if the client uses the artwork then wishes to drastically change the artwork. Revisions to this will be made at our discretion.
The unlimited revisions policy comes to an end if we do not receive a request for a change from the client after 5 working days. This is due to the fact that we will mark the order as complete.
The Client shall reimburse the Designer for all expenses arising from this assignment, including the payment of any sales taxes due on this assignment, and shall advance the Designer for payment of said expenses, including but not limited to Stock Photography, Artwork, and or material needed for the project.
In the event of cancellation of this assignment, ownership of all copyrights and the original artwork shall be retained by the Designer, and a cancellation fee for work completed, and expenses already incurred, shall be paid by the Client. Cancellation fee is based on the hours submitted, if the project is on an hourly basis or a percentage based on the time estimate for the entire job.
Please note that PayPal do not offer refunds for services and intangible items which all our products are.
If a cancellation is made before the first draft delivery the customer is eligible for a 100% refund.
If a cancellation is made after the initial draft then you will be ineligible for a refund as the service as been rendered. Although we will still make changes to the images up to 7 days past the delivery date.
The refund will be returned back to the payment method that was used.
If you want to request a refund please use our Request a refund form
Please allow up to 14 days for the refund once the email has been received.
The Designer retains ownership of all original artwork, whether preliminary or final, and the Client shall return such artwork within 30 days of use unless indicated otherwise below. If transfer of ownership of all rights is desired, the rates may be increased. If the Client wishes the ownership of the rights to a specific design or concept, these may be purchased at any time for a recalculation of the hourly rate on the time billed or the entire project cost.
The ownership is included in all shop items.
The Client shall indemnify the Designer against all claims and expenses, including attorney’s fees, due to the uses for which no release was requested in writing or for uses that exceed authority granted by a release.
Modifications of the terms of this contract must be written and authorized by both parties, involving the implementation of a new version of the contract as a whole following standard procedures of documentation and approval.
The Client and the Designer agree to comply with the provisions of the Code of Fair Practice (which is in the Ethical Standards section of chapter 1, Professional Relationships).
The Designer warrants and represents that, to the best of his/her knowledge, the work assigned hereunder is original and has not been previously published, or that consent to use has been obtained on an unlimited basis; that all work or portions thereof obtained through the undersigned form third parties is original or, if previously published, that consent to use has been obtained on an unlimited basis; that the Designer has full authority to make this agreement; and that the work prepared by the Designer does not contain any scandalous, libelous, or unlawful matter. This warranty does not extend to any uses that the Client or others may make of the Designer’s product that may infringe on the rights of others. Client expressly agrees that it will hold the Designer harmless for all liability caused by the Client’s use of the Designer’s product to the extent such use infringes on the rights of others.
Client agrees that it shall not hold the Designer or his/her agents or employees liable for any incidental or consequential damages that arise from the Designer’s failure to perform any aspect of the project in a timely manner, regardless of whether such failure was caused intentional or negligent acts or omissions of the Designer or Client, any client representatives or employees, or a third party.
Any disputes in excess of maximum limit for small-claims court arising out of this Agreement shall be submitted to binding arbitration before a mutually agreed-upon arbitrator pursuant to the rules of the Arbitration Association. The Arbitrator’s award shall be final, and judgment may be entered in any court having jurisdiction thereof. The client shall pay all arbitration and court cost, reasonable attorney’s fees, and legal interest on any award of judgment in favor of the Designer. All actions, whether brought by client or by designer will be filed in the designer's county/county of business/residence.
This contract is held accountable to the legal system of and any applicable statutes held therein.
The action of accepting will hold both parties in acceptance of these terms. The Designer as sender and the client as recipient will acknowledge acceptance of these terms either through an e-mail noting acceptance or acceptance is acknowledged at the beginning of any work on said project. Acceptance shall be considered legal and binding.
TacticalLionDesigns will provide alterations on any of our images provided for up to 7 days.
We are proud to offer a 100% Customer Satisfaction Guarantee. If you are ever unsatisfied with the quality of our products within 7 day after the final delivery date we will give unlimited amendments until you are satisfied.
We currently offer two different delivery types. The first delivery type is a free delivery option. This option is the standard delivery option and will guarantee a delivery to the customer within 2-5 working days.
The second delivery option is a paid delivery service. This is a £10 pound delivery charge which will guarantee a delivery to the customer within 1-2 (Working Days).
With all delivery options the countdown to the delivery begins on the next day after the order is placed. An example of this is if the order is placed at 7:00pm on wednsday the first working day will be the thursday. Please note that these delivery time frames are ESTIMATES due to the nature of the service we offer. We aim to try to stick to these ESTIMATES as closely as we can.
With this in mind please understand that if you have paid for our premium delivery method your artwork will always be placed ahead of free delivery in our order queue.
The following days are working days:
Monday: 10AM-5PM (GMT)
Tuesday: 10AM-5PM (GMT)
Wednsday: 10AM-5PM (GMT)
Thursday: 10AM-5PM (GMT)
Friday: 10AM-5PM (GMT)
We collect information from you when you register on our site, place an order, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously.
Any of the information we collect from you may be used in one of the following ways:
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Because we value your privacy we have taken the necessary precautions to be in compliance with the Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Most of our designs are done completely in house. This means that we will create the images from scratch to the users specifications typically these art text/vector/background/shape based artwork.
When the client is after something more specific we reserve the right to access/use thousands of royalty free images with companies we work very closely with, these typically fall into cartoon/animal designs. In addition to this we may takes these royalty free / public domain images and alter these to the users needs.
We also work very closely with video game companies to make sure we are able to use their artwork. Typically the artwork that falls into this category will be videos game characters and wallpapers. These are used under fair use/fansite/fanart licenses.
This policy was last modified on 08/11/2015
Affilate Terms & Conditions
All affiliate registrations are moderated. You may register to become an affiliate and, if approved, you will be given a unique referral ID that you can use to promote products and services on this website.
Approved affiliates will earn 10% on all successful referrals. For instance, if you refer a customer and they spend £100, you will earn £10.
Affiliate commissions are paid out on the 15th of each month, though only referrals that are older than 30 days and still in good standing will be included with the payout. If, during the 30 day period before a commission is paid out, the originating purchase is refunded, revoked, or removed in any way, we reserve the right to revoke the affiliate commission on that purchase.
All affiliate commissions are paid out via PayPal in £ and require a £10 minimum balance.