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Terms and conditions

Below in various tabs, you will find a detailed and easy to read terms and conditions along with our privacy policy. We strongly suggest that these are read as they will detail in an easy to read way some of our design processes and offerings such as our unlimited revisions policy.

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

12/03/2018

CONTACT INFORMATION Questions about the Terms of Service should be sent to contact@tacticalliondesigns.com

Delivery Terms

We currently offer two different delivery types. The first delivery type is a free delivery option. This option is the standard delivery option and will offer an estimated delivery time of 4-5 working days.

The second delivery option is a paid delivery service. This is a $25 delivery charge which will estimate a delivery to the customer within 1-2 (Working Days).

With all delivery options, the countdown to the delivery begins on the next day after the order is placed. An example of this is if the order is placed at 7:00 pm on Wednesday the first working day will be the Thursday. Please note that these delivery time frames are ESTIMATES due to the nature of the service we offer. We aim to try to stick to these ESTIMATES as closely as we can. With this in mind please understand that if you have paid for our premium delivery method your artwork will always be placed ahead of free delivery in our order queue.

The following days are working days:

Monday Tuesday Wednsday Thursday Friday

Unlimited Revisions Policy

The Client must assume our unlimited revisions is directly related to the initial order information. Once the first draft has been accepted by the client we will then only make more revisions to the artwork at our discretion. Typically this isn't an issue and we can create extra tiles, Tweak text and colours but something such as a complete overhaul is not included.

By this we mean if we create your artwork following the order information you provided to us and then 1 week or 1 month later (for example) you come back to us and request a whole new design which does not coincide with the same design principles (e.g Changing all the artwork from say an animal design to a futuristic logo design or acceting the artwork and then requesting a change at a later date) this is not something we can fix by revision and a new order will have to be place.

The unlimited revisions policy is also void if the client uses the artwork then wishes to drastically change the artwork. Revisions to this will be made at our discretion.

The unlimited revisions policy comes to an end if we do not receive a request for a change from the client after 5 working days. This is due to the fact that we will mark the order as complete.

Image source and usage

Most of our designs are done completely in-house. This means that we will create the images from scratch to the user's specifications typically these art text/vector/background/shape based artwork.

When the client is after something more specific we reserve the right to access/use thousands of royalty free images with companies we work very closely with, these typically fall into cartoon/animal designs. In addition to this, we may take these royalty free/public domain images and alter these to the user's needs.

We also work very closely with video game companies to make sure we are able to use their artwork. Typically the artwork that falls into this category will be videos of game characters and wallpapers. These are used under fair use/fansite/fanart licenses.

Cancellation / Refund

In the event of cancellation of this assignment, ownership of all copyrights and the original artwork shall be retained by the Designer, and a cancellation fee for work completed, and expenses already incurred, shall be paid by the Client. Cancellation fee is based on the hours submitted, if the project is on an hourly basis or a percentage based on the time estimate for the entire job. Please note that PayPal do not offer refunds for services and intangible items which all our products are. If a cancellation is made before the first draft delivery the customer is eligible for a 100% refund. If a cancellation is made after the initial draft then you will not be ineligible for a refund as the service as been rendered. Although we will still make changes to the images up to 7 days past the delivery date. The refund will be returned back to the payment method that was used. If you want to request a refund please use our

Request a refund form

. Please allow up to 14 days for the refund once the email has been received.

Ownership / Return

The Designer retains ownership of all original artwork until the final designs have been accepted by the client. If after 5 working days the customer has not replied to our final designs the artwork will automatically be accepted by the client. The client may use the artwork however they wish with the exception of resale.

Limitation of liability

Client agrees that it shall not hold the Designer or his/her agents or employees liable for any incidental or consequential damages that arise from the Designer’s failure to perform any aspect of the project in a timely manner, regardless of whether such failure was caused by intentional or negligent acts or omissions of the Designer or Client, any client representatives or employees, or a third party.

Dispute Resolution

Any disputes in excess of maximum limit for small-claims court arising out of this Agreement shall be submitted to binding arbitration before a mutually agreed-upon arbitrator pursuant to the rules of the Arbitration Association. The Arbitrator’s award shall be final, and judgment may be entered in any court having jurisdiction thereof. The client shall pay all arbitration and court cost, reasonable attorney’s fees, and legal interest on any award of judgment in favor of the Designer. All actions, whether brought by client or by designer will be filed in the designer's county/county of business/residence. This contract is held accountable to the legal system of and any applicable statutes held therein.

Acceptance of terms

The action of accepting will hold both parties in acceptance of these terms. The Designer as sender and the client as recipient will acknowledge acceptance of these terms either through an e-mail noting acceptance or acceptance is acknowledged at the beginning of any work on said project. Acceptance shall be considered legal and binding.

We collect information from you when you register on our site, place an order, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name or email address. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Privacy Policy

Information Usage
Any of the information we collect from you may be used in one of the following ways:
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature

Cookies
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Disclosure of information
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our online privacy policy and terms and conditions.

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